Quality policy

The main key to development of the state entity «Digital Government Projects Management Center» (hereinafter referred to as the Center), which creates effective and transparent mechanisms for the development and implementation of projects in the field of communication technologies, as well as provides quality expertise of projects and technical documents in this field, is that every employee wants is to perform quality activities aimed at satisfying all the demands and wishes of consumers.

The Center carries out the main directions of reforms in the field of improvement of the digital economy and the “digital government” system within the framework of the development of the “Digital Government” system and the “Digital Uzbekistan – 2030” program (hereinafter referred to as the Program), in particular:

- Ensuring a unified technological approach to the development of digital government;

- Development of priorities for digital development in state bodies and organizations;

- Implementation of a unified interdepartmental electronic system of executive discipline in state bodies and organizations;

- Coordination of stages of implementation of projects and programs in the field of digital government.

Based on this policy, the management and employees of the Center set themselves the main goal in terms of quality - to achieve consumer trust and provide it continuously while providing high-quality services.

In order to achieve and implement these goals, the Center has defined the following main directions and tasks:

- Constantly increasing the level of consumer satisfaction;

- Modernization, expansion of the center's infrastructure, provision and improvement of modern information technologies;

- Achieve the level of professionalism and involvement of the employees of the Center by constantly improving the qualifications of the employees.

In order to fulfill the above-mentioned goals and tasks, the management of the Center undertakes the following obligations:

- Fulfilling all the requirements of the international standard ISO9001 for the quality management system;

- Determination of goals and objectives within the scope of quality;

- Conducting continuous analyzes to determine the level of effectiveness of the quality management system of the Center;

- Continuous improvement of the quality management system as a result of analysis, corrective and preventive actions, determination of quality goals and objectives;

- Explaination of the policy in the field of quality and ensure its implementation at all levels of the Center.

According to the quality policy:

- Heads of departments of the Center:

- Implement this policy throughout its work process and to ensure that it is fully understood and applied by the employees of the department;

- Undertake to provide the necessary conditions to increase the efficiency of the work process, to create conditions for the continuous improvement of the qualifications of employees, and to ensure the continuous increase in the quality of service based on the qualification requirements set for them.

- Get acquainted the main directions of the policy in the field of quality and following them in the work process;

- Fulfill the requirements of consumers, legislation, internal regulatory documents and the ISO9001 standard;

- Take responsibility for showing creative initiative, making suggestions and eliminating any problems and conditions that prevent quality work.

The management of the Center undertakes the implementation of this policy in the field of quality at all levels of the institution, as well as encouraging the initiative of employees in performing the above-mentioned tasks and providing them with the necessary resources.